FAQ

Diamonds

What is the difference between lab-grown diamonds and earth formed diamonds?

The primary difference between lab-grown diamonds and earth formed diamonds are the methods in which they are created. Lab-grown diamonds have the same physical, chemical and optical characteristics as mined diamonds. Lab-grown diamonds are formed by simulating natural conditions of extreme heat and pressure or through a process known as chemical vapor deposition. Lab-grown diamonds are ethical, conflict-free and considerate of sustainable measures. Mined diamonds are extracted from the earth through open-pit mining, hard-rock mining, alluvial mining, and marine diamond mining; all of which leave damaging effects on the planet, often times devastating local ecosystems and human habitats. In order to find a 1.0-carat rough diamond, approximately 1,750 tons of earth has to be displaced.

New World Diamonds are created above the earth’s surface, we only use a fraction of the energy and natural resources used in traditional mining practices which leaves a much lower carbon footprint on our planet. Lab-grown diamonds are produced in a controlled environment under the supervision of highly-skilled scientists who ensure each diamond meets stringent quality measures. *Our larger (0.30 Ct. and above) diamonds are grown here in the USA. 

It is stated in section § 23.12 of Guides for the Jewelry, Precious Metals, and Pewter Industries “a diamond is a mineral consisting essentially of pure carbon crystallized in the isometric system." The Guide goes on to say that they “no longer define a diamond by using the term natural because it is no longer accurate to define diamonds as natural when it is now possible to create products that have essentially the same optical, physical, and chemical properties as mined diamonds.

Are all New World diamonds certified?

Loose lab-grown diamonds are graded with the same standards as mined diamonds and carry certifications from various independent laboratories such as IGL and IGI. Each diamond is evaluated by its cut, clarity, color, and carat to determine how well it has been shaped into its final, flawless form. The laboratories we commonly use to certify our diamonds are Independent Gemological Laboratories (IGL) and the International Gemological Institute (IGI). We also offer non-certified stones when requested. Jewelry items are or can be certified as listed or by request. With all certification, the reports provided do vary. 

Why are diamonds from New World Diamonds less expensive than competitors in the market?

Our diamonds are grown in-house in our private laboratory. From rough diamonds to cut and polished ready-to-wear diamonds we own the entire supply chain. We’ve cut out the middlemen and added markups found in the traditional supply chain, allowing us to provide you with a much more high-quality cost-effective diamond.

View our price comparison chart here

 

Can I buy loose stones?

Yes! We offer a wide selection of loose diamonds. If you don’t see what you are looking for in our listings please reach out to our friendly team at 877-653-2250 or hello@newworlddiamonds.com and they will find you the perfect diamond.

Also, we would be honored to help in finding a traditional setting or creating a custom setting just right for your special occasion. We are lucky to have an incredible team of designers, artisans, and jewelers here in our facility.

New World Diamonds Lifetime Warranty

New World Diamonds (NWD) is committed to and stands behind the quality of our products which includes lab-grown diamonds and finished jewelry.

If for any reason you aren’t completely satisfied with the goods, don’t worry, we offer free returns within 30 days of receipt for orders over $100.00. Orders that have been previously exchanged, re-sized, and custom pieces are not eligible for return and shall be considered a final sale.

New World Diamonds stands behind the craftsmanship of our jewelry and as a result offers a lifetime warranty against manufacturing defects on all our fine jewelry.

All of our jewelry is manufactured using the best materials available in the world today. All New World Diamonds goods are inspected prior to shipping. If you deem an item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair, replace, or substitute it without additional cost to you. If we determine that damage is not caused by a manufacturing defect and should charges apply, we will notify you prior to performing any work on your item. Replacement and repair times are dependent upon the severity of the damage and availability of a replacement.

New World Diamonds may require the customer to pay for the costs of shipping and handling of all items past our 30 day policy. Items covered under our warranty will not have a repair charge. For repairs not covered under the lifetime warranty, we will send you a price for the repair and your approval prior to the work being performed.

Repair or service performed by a jeweler other than New World Diamonds will void the warranty.

Please note jewelry can be impacted by normal wear, activities, or distress. This is especially true for rings and light weight bracelets, since your hands are actively used on a daily basis. Our Lifetime Manufacturing Warranty does not cover damages caused by negligence, normal wear and tear, loss of gemstones, product loss, theft, improper care, accident, discoloration of precious metals caused by chemicals, or the natural breakdown of materials over an extended time and use. New World Diamond Lifetime Manufacturing Warranty only covers original and unaltered products. If a refund percentage or amount is agreed upon at any point that would then void future liability and warranty policies. Our Lifetime Manufacturing Warranty also does not cover damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.

Further to the above, here are a few specific examples of issues we would not consider manufacturing defects:

  • The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
  • Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear.
  • Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.
  • The loss of a gemstone caused by damage from everyday wear or from other damage.

New World Diamonds is happy to offer repair and refurbishing of our jewelry which is assessed on a case by case basis. Charges may apply to some repairs but prior to making any repairs we will contact you for approval.

If your diamond does not meet a characteristics noted on the corresponding certificate NWD will provide you with a refund of the full purchase price; or replace the diamond with a diamond that meets or exceeds each of the characteristics warranted. Because of the quality of our diamonds NWD guarantees our diamonds will not fade, cloud, change color or lose their brilliance forever.

If you have any questions at all please don’t hesitate to contact New World Diamonds’ Customer Service at 1 (877) 653-2250 or email at: info@newworlddiamonds.com 

Shipping

Where does New World Diamonds ship?

We currently ship to all 50 US states.

We’d love to see where your diamond or jewelry ends up, tag us @newworlddiamonds and let us know! We love your stories! Your adventures! Your style! Your creativity!

International orders

New World Diamonds is offering shipping to international countries and regions around the world. If your desired destination is not listed please contact via email customerservice@newworlddiamonds.com for more information.

Please note international transaction fees may be applied by your bank to orders paid for with locally registered credit cards, even if paid in the local currency. New World Diamonds does not create these fees, nor has control over fees applied, and cannot refund bank charges. Please contact your credit card company or bank for further details.

All international orders will be shipped with a secure, trusted carrier. Please note that the arrival times are estimates of the international shipping delivery times. The cost of shipping varies based on final destination and will be charged at the time of ordering. This is for shipping only and does not reflect any fees, customs, duties and taxes. International customers are responsible for all shipping including returned items. 

Customs, Duties and Taxes

The customs office of the destination country or region may impose customs fees, import duties, taxes, and other charges to your international order. These additional charges required for customs clearance are the sole responsibility of the customer. When your order arrives at customs, either the carrier or customs office will contact you directly to arrange for the payment of any charges that may be due. 

If you are unable to place your order, please contact us to see if your country is available for importing. please reach out to us at 877-653-2250 or customerservice@newworlddiamonds.com

When will my order ship?

Ordering only takes a few seconds. Processing depends upon your selection. Items in stock will ship within the next business day or two. It’s those custom, pre-order or personal creations that take time to make. Items labeled "Ships immediately" will ship within one business day. Depending upon the stock availability or item readiness, when your package ships you’ll get a shipment notification email with a tracking number. Then, it’s on the way!

Custom Orders

Custom creation orders

At New World Diamonds, we pride ourselves on world-class craftsmanship and love working with customers to craft a unique piece of jewelry. We would be honored to work with you in bringing your vision to life, provided that the design is within our production capabilities, standards of craftsmanship and does not violate any copyrights.

Please note all custom orders are subject to a 20% cancellation fee with a maximum of $1000. A 20% fee for cancellation is applicable on custom grown diamonds and jewelry after 48 hours of the order being placed. Due to the nature of custom orders, we are unable to craft jewelry without the inclusion of diamonds and complete pieces (no settings.) Custom orders are not eligible for return or discounts and shall be considered a final sale. Upgrades are possible and follow according to our upgrade policy below. 

All custom orders have a $1000.00 minimum purchase requirement. If you are a returning customer, we extend an appreciation for our continued relationship with a consideration of a custom order that may not meet the $1000.00 minimum requirement. 

Process

To start the process for your custom order, please contact one of our Consultants via chat, text, phone or email. Email is the best contact method if providing an image or drawing of your desired creation.

Once the inquiry is received, we will assist with design details and provide a complimentary price quote with no obligation to order. Price quotes are valid for one week. Upon approval, an email with a link to complete your purchase will be sent for full payment. Two business days after your order has processed, our jewelers will then commence production and craft your custom design. A drawing of your design can be sent to you for approval. Minor changes are free, major changes are subject to additional charges and can delay the shipping time frame.

Delivery

Most custom orders are completed within 4 to 8 weeks. We will use our best efforts to accommodate an expedited schedule; however, unforeseen delays in production may occur. All delivery dates and times are estimates only.

If you’re ready to begin, please reach out to us at 877-653-2250 or customerservice@newworlddiamonds.com

What are your shipping rates and will my package be insured?

We offer multiple shipping options:

  • FREE Standard Ground for orders over $100.00
  • Two Day Service - $25.00
  • Next Day Service Delivery, by End of Day- $30.00
  • Next Day Service Delivery, by Noon - $35.00

All of our shipments are 100% fully insured and require an adult signature, so you don’t need to worry. Weekend delivery is not available. Not going to be home, we can take care of that too. We do our best to ship within the timeframes noted on the site and the shipping companies do their best to deliver as requested. * If we do not ship in time, we will refund your upgraded shipping. However the shipping companies are not guaranteeing delivery within a respective time frame, they will do their best. Give us a call at 877-653-2250 or hello@newworlddiamonds.com We have you covered!

The tracking isn’t working.

Sorry about that! Sometimes, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t working, or has not updated in a few days, or you just want the comfort of speaking with someone please feel free to give us a call at 877-653-2250 or email at hello@newworlddiamonds.com. We’ll make sure everything is on track.

I used the wrong shipping address, how can I edit that?

We’ve all done that before! No worries though we have you covered. If your order is going to the wrong address please let us know as soon as you can. Call us at 877-653-2250 or email at hello@newworlddiamonds.com and will do everything we can to make it right.

Will my package be discreet?

YES! We don’t want to ruin any surprises. Your order will arrive in an unmarked package with your item safely secured inside. If you would like to speak to someone about this process please call 877-653-2250 or email at hello@newworlddiamonds.com. We are here to help!

Returns & Exchanges

Returns

Not ecstatic about something! Wrong size? Need a larger diamond? Different color gold? Don’t worry, we offer free returns within 30 days of receipt for most orders over $100.00. Orders that have been previously exchanged, re-sized, altered and custom pieces are not eligible for return and shall be considered a final sale. If an item is returned for a refund or canceled during production, your next purchase will qualify for instore credit. Purchases made with instore credits are considered final sales, non-returnable. 

Is the size wrong? We offer one complimentary free resizing on most rings for 30 days after purchase. Charges may apply to resizing after the 30 days period. Eternity rings and rings with inner patterns cannot be resized due to their design.

Please note that item(s) must include receipt, the certificate and be in their original condition and packaging. Return shipping authorizations are active for ten days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. Please allow 48 to 72 hours upon receipt of your package for the processing. Jewelry must be shipped back inside a shipping box, not a padded envelope. The package needs to be scanned in by the shipping location, no drop boxes. 

IGL certificates are complimentary and upon request unless otherwise stated. Please make your request during the checkout process or within 48 hours of ordering. Delays in shipping your order or charges for shipping separate may apply.  If you request a certificate from another laboratory, there may be a non-refundable additional fee. A non-refundable fee also applies to an IGL appraisal. Please contact us for further information. 

Our policy excludes coverage for loss of stones, product loss, or theft. However, the certificate we ship is not only great information about your item, it and your receipt may be useful when insuring your diamond with your insurance company. Check with your insurance provider. 

Please reach out to us at 877-653-2250 or hello@newworlddiamonds.com and we will help you place the return. 

Exchanges

We want you to have a lifetime of enjoyment when you purchase one of our items. Since our diamonds will never lose their value we offer a 100% lifetime credit towards two exchanges and/or upgrades. Items returned for exchanges or upgrades must in sellable condition. 

Any diamond product you purchase from us can be exchanged for credit or upgrade equivalent to the original purchase price for a new diamond or jewelry that is at least 50% greater value. 

Make sense? If not, call us at 877-653-2250 or email hello@newworlddiamonds.com and we’ll talk you through it.

Billing

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

Do you offer financing?

Yes! We offer financing options through our partner Affirm. More information can be viewed here.

What forms of payment do you accept?

We accept all major credit cards along with PayPal and Affirm. If you need help with the payment process please let us know by calling 877-653-2250 or chat with us here.

My payment was declined!

Uh oh! No worries though! We recommend before you do anything else, check that your card’s billing details (billing address, security code) match what you’ve entered into our system. Make certain that your card has not expired.

Sometimes, card issuers will decline payments for unknown security reasons. Check with them before trying your card again. If all else fails contact us at 877-653-2250 or hello@newworlddiamonds.com. We are more than happy to help!

What can discount codes be used on?

Discount count codes can be used on fine Jewelry items. The discount code may not be combined with any other special offer, promotional code, discount code, or contest. Codes may not be applied retroactively, on custom orders or to loose diamonds. Our company is committed to offering high quality loose diamonds at the lowest prices available. We offer a price match program because we are confident in our prices; if you find a diamond of comparable size, shape, and quality, we will work to match the competitor's price. Discount codes are valid for a limited time only. New World Diamonds reserves the right to modify or cancel coupons at any time.

How do I change or update my order?

Please contact us at 877-653-2250 or hello@newworlddiamonds.com as soon as possible if you would like to cancel or change your order. We process orders quickly, but we’ll do our best to make any changes you need.

How can I check on the status of my order?

Simply go to your Account page to view the status of your order. We will update your account as soon as you are charged for your shipment and again once your order ships.

Questions we haven’t thought of..

If you have a question (side note, there are no weird questions) we haven’t answered yet, don’t hesitate to call 877-653-2250 or email us at hello@newworlddiamonds.com.

Seriously, we love new questions and welcome ideas from all people! Also, we really do check our email constantly and a real person answers the phone. No robo over here.

Go ahead, pop the question.

Call Us: 877-653-2250

Text Us: 248-671-6716

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