FAQ

Diamonds

What is the difference between lab-grown diamonds and earth formed diamonds?

The primary difference between lab-grown diamonds and earth formed diamonds are the methods in which they are created. Lab-grown diamonds have the same physical, chemical and optical characteristics as mined diamonds. Lab-grown diamonds are formed by simulating natural conditions of extreme heat and pressure or through a process known as chemical vapor deposition. Lab-grown diamonds are ethical, conflict-free and considerate of sustainable measures. Mined diamonds are extracted from the earth through open-pit mining, hard-rock mining, alluvial mining, and marine diamond mining; all of which leave damaging effects on the planet, often times devastating local ecosystems and human habitats. In order to find a 1.0-carat rough diamond, approximately 1,750 tons of earth has to be displaced.

New World Diamonds are created above the earth’s surface, we only use a fraction of the energy and natural resources used in traditional mining practices which leaves a much lower carbon footprint on our planet. Lab-grown diamonds are produced in a controlled environment under the supervision of highly-skilled scientists who ensure each diamond meets stringent quality measures. 

It is stated in section § 23.12 of Guides for the Jewelry, Precious Metals, and Pewter Industries “a diamond is a mineral consisting essentially of pure carbon crystallized in the isometric system." The Guide goes on to say that they “no longer define a diamond by using the term natural because it is no longer accurate to define diamonds as natural when it is now possible to create products that have essentially the same optical, physical, and chemical properties as mined diamonds.

Are all New World diamonds certified?

Lab-grown diamonds are graded with the same standards as mined diamonds and carry certifications from various independent laboratories such as IGL and IGI. Each diamond is evaluated by its cut, clarity, color, and carat to determine how well it has been shaped into its final, flawless form. Our .25 carat up to .99-carat weight stones are certified by International Gemological Laboratories (IGL). Any of our diamonds, 1.0 carat weight and above, are certified by the International Gemological Institute (IGI).

Why are diamonds from New World Diamonds less expensive than competitors in the market?

Our diamonds are grown in-house in our private laboratory. From rough diamonds to cut and polished ready-to-wear diamonds we own the entire supply chain. We’ve cut out the middlemen and added markups found in the traditional supply chain, allowing us to provide you with a much more high-quality cost-effective diamond.

View our price comparison chart here. To learn more about upgrades and guarantees click here.

How are lab-grown diamonds created?

CVD (Chemical Vapor Deposition) Diamonds

CVD Diamonds are produced by placing small slice of diamond seed in a sealed chamber and heated until the internal chamber temperature reaches approximately 1000 degrees Celsius. By heating ultra-rich carbon gases like methane in the controlled chamber the carbon atoms in the gas begin to disassociate. Upon separation the carbon atoms fall onto diamond seed, building up layer-by-layer until they form rough CVD diamonds. This process takes between 6-10 weeks to yield gem grade diamonds.

Where are New World Diamonds created?

All of the diamonds are grown in the USA. 

Can I buy loose stones?

Yes! We offer a wide selection of loose diamonds. If you don’t see what you are looking for in our listings please reach out to our friendly team at 877-653-2250 or hello@newworlddiamonds.com and they will find you the perfect diamond.

Also, we would be honored to help in finding a traditional setting or creating a custom setting just right for your special occasion. We are lucky to have an incredible team of designers, artisans, and jewelers here in our facility.

New World Diamonds Lifetime Warranty

New World Diamonds (NWD) is committed to and stands behind the quality of our products which includes lab-grown diamonds and finished jewelry.

If for any reason you aren’t completely satisfied with the goods, don’t worry, we offer free returns within 90 days of receipt for all orders over $100.00.

New World Diamonds stands behind the craftsmanship of our jewelry and as a result offers a lifetime warranty against manufacturing defects on all our fine jewelry.

All of our jewelry is manufactured using the best materials available in the world today. All New World Diamonds goods are inspected prior to shipping. If you deem an item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair, replace, or substitute it without additional cost to you. If we determine that damage is not caused by a manufacturing defect and should charges apply, we will notify you prior to performing any work on your item. Replacement and repair times are dependent upon the severity of the damage and availability of a replacement.

New World Diamonds will pay for the costs of shipping and handling of all jewelry covered under our Lifetime Manufacturing Warranty. We offer free shipping back to you for all warrantied repairs. For repairs not covered under the lifetime warranty, we will send you a price for the repair and your approval prior to the work being performed.

Repair or service performed by a jeweler other than New World Diamonds will void the warranty.

Please note jewelry can be impacted by normal wear, activities, or distress. This is especially true for rings, since your hands are actively used on a daily basis. Our Lifetime Manufacturing Warranty does not cover damages caused by negligence, normal wear and tear, loss of gemstones, product loss, theft, improper care, accident, discoloration of precious metals caused by chemicals, or the natural breakdown of materials over an extended time and use. New World Diamond Lifetime Manufacturing Warranty only covers original and unaltered products. Our Lifetime Manufacturing Warranty also does not cover damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.

Further to the above, here are a few specific examples of issues we would not consider manufacturing defects:

  • The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
  • Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear.
  • Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.
  • The loss of a gemstone caused by damage from everyday wear or from other damage.

New World Diamonds is happy to offer repair and refurbishing of our jewelry which is assessed on a case by case basis. Charges may apply to some repairs but prior to making any repairs we will contact you for approval.

If your diamond does not meet a characteristics noted on the corresponding certificate NWD will provide you with a refund of the full purchase price; or replace the diamond with a diamond that meets or exceeds each of the characteristics warranted. Because of the quality of our diamonds NWD guarantees our diamonds will not fade, cloud, change color or lose their brilliance forever.

If you have any questions at all please don’t hesitate to contact New World Diamonds’ Customer Service at 1 (877) 653-2250 or email at: info@newworlddiamonds.com

 

Shipping

Where does New World Diamonds Ship?

We currently ship to all 50 US states.

We’d love to see where your diamond or jewelry ends up, tag us @newworlddiamonds and let us know! We love your stories! Your adventures! Your style! Your creativity!

When will my order ship?

Ordering only takes a few seconds. Processing depends upon your selection. Most pieces will ship the next business day or two. It’s those custom or personal creations that take time to grow, around three weeks. Once it’s through processing, your package ships and you’ll get a shipment notification email with a tracking number. Then, it’s on the way!

 

What are your shipping rates and will my package be insured?

We offer multiple shipping options:

  • FREE FedEx Standard Ground for orders over $100.00
  • FedEx 2 Day - $25.00
  • FedEx Overnight - $30.00
  • FedEx Priority Overnight delivery by 10:30 am - $35.00

All of our shipments are 100% fully insured and require an adult signature, so you don’t need to worry. Not going to be home, we can take care of that too. Give us a call at 877-653-2250 or hello@newworlddiamonds.com We have you covered!

The tracking isn’t working.

Sorry about that! Sometimes, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t working, or has not updated in a few days, or you just want the comfort of speaking with someone please feel free to give us a call at 877-653-2250 or email at hello@newworlddiamonds.com. We’ll make sure everything is on track.

I used the wrong shipping address, how can I edit that?

We’ve all done that before! No worries though we have you covered. If your order is going to the wrong address please let us know as soon as you can. Call us at 877-653-2250 or email at hello@newworlddiamonds.com and will do everything we can to make it right.

Will my package be discrete?

YES! We don’t want to ruin any surprises. Your order will arrive in an unmarked package with your item safely secured inside. If you would like to speak to someone about this process please call 877-653-2250 or email at hello@newworlddiamonds.com. We are here to help!

 

Returns & Exchanges

Returns

Not ecstatic about something! Wrong size? Need a larger diamond? Different color gold? Don’t worry, we offer free returns within 90 days of receipt for all orders over $100.00. Is the size wrong? We offer free resizing for 90 days after purchase.

Please note that item(s) must include receipt, the certificate and be in their original packaging. Please allow 48 to 72 hours upon receipt of your package for the processing.

Our policy excludes coverage for loss of stones, product loss, or theft. However, the certificate we ship is not only great information about your diamond, it also serves as your receipt and may be useful when insuring your diamond with your insurance company.

Please reach out to us at 877-653-2250 or hello@newworlddiamonds.com and we will help you place the return.

 

Exchanges

We want you to have a lifetime of enjoyment when you purchase one of our items. Since our diamonds will never lose their value we offer a 100% lifetime credit towards exchanges and upgrades.

Any diamond you purchase from us can be exchanged for credit or upgrade equivalent to the original purchase price for a new diamond or jewelry that is at least 50% greater value.

Make sense? If not, call us at 877-653-2250 or email hello@newworlddiamonds.com and we’ll talk you through it.

 

Billing

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

Do you offer financing?

Yes! We offer financing options through our partner Affirm. More information can be viewed here.

What forms of payment do you accept?

We accept all major credit cards along with Apple Pay, PayPal, Affirm, Amazon, Venmo and more. If you need help with the payment process please let us know by calling 877-653-2250 or chat with us here.

My payment was declined!

Uh oh! No worries though! We recommend before you do anything else, check that your card’s billing details (billing address, security code) match what you’ve entered into our system. Make certain that your card has not expired.

Sometimes, card issuers will decline payments for unknown security reasons. Check with them before trying your card again. If all else fails contact us at 877-653-2250 or hello@newworlddiamonds.com. We are more than happy to help!

How do I change or update my order?

Please contact us at 877-653-2250 or hello@newworlddiamonds.com as soon as possible if you would like to cancel or change your order. We process orders quickly, but we’ll do our best to make any changes you need.

How can I check on the status of my order?

Simply go to your Account page to view the status of your order. We will update your account as soon as you are charged for your shipment and again once your order ships.

Questions we haven’t thought of..

If you have a question (side note, there are no weird questions) we haven’t answered yet, don’t hesitate to call 877-653-2250 or email us at hello@newworlddiamonds.com.

 

Seriously, we love new questions and welcome ideas from all people! Also, we really do check our email constantly and a real person answers the phone. No robo over here.